Learning Everyday

I found a great article about learning something new everyday which gives some great ideas on where to find a wealth of knowledge day in and day out. It is so easy today to go out and find information on just about any topic you can think of. The article provides information of a few RSS which would feed any one's hungry for knowledge they may be interested in. Learn everyday article!

It's who you know...

How about; who wants to know! I understand the benefits of living in a age where today I can go to amazon and have a home page chuck full of cool things that I would want to buy. Sure, its great having these new super systems, but does anyone stop and wonder where all that information about me is going, who has access to it, and when they have access to it. Yes, it would be great to have a new way to keep track of employee experience vs expertise. How deep are these systems going to be looking through my personal information? If I where to bring in a zip drive from home would my company be able to read through that as well. Where does my public life and private life come together? Are the benefits of these systems worth the invasion of privacy? Reading the CFO article raised these questions.

Pownce

I often find myself looking through tech. articles in my free time, alot of the time I share my findings with a group of friends. For example, just a few weeks ago a social network went live called Pownce. This web 2.0 application is brought to us by Kevin Rose and his team. After messing around with app for the past few weeks I begin to think about how far something like this can go. Pownce is used to send stuff back and forth between friends. My friends and I use it post interesting links and more often than not just to keep in touch. Of course there are far more benefits to an application like this. Being able to share knowledge quickly and reach a wide audience is a pretty neat tool.

Knowledge-Center Support

After reading through the KNOVA Article I find that KCS support would great for a service/support based company. Allowing for the support analyst to create the articles I feel is the best solution in to help creating a work environment that has increased zero touch resolution. I have a few questions; What kind of businesses today are practicing the KCS Solution and how do they motivate their employees to create articles to help build the KCS.

10 Principles for KM Success

When an end-user has a computer issues in my experience 9 times out of 10 it's the end of the world. When they place that first call to any help desk they want a zero touch solution as fast as possible. What better tool for a help desk agent to have access to than a highly organized knowledge base, having a large number of articles with common issues. This can only improve the number of zero touch solutions. Self-service is much better than standard service...to a point. The experience you gain from trying to solve your problems can be turned into a great deal knowledge; but you can only try and self-serve for so long. I find that if I am not presented with enough information, to help myself I will go looking for help. The best way for DePaul students to become better-do-it-yourself-ers, is to integrate KM into current technologies. This will allow users to come more familiar with it.

Learning Management Systems

A start to my Wiki Contribution Learning Management Systems

What I want to learn from this course?

When I first signed up for this course I was only thinking about KMS through Wiki's and was eager to learn more about creating and formatting articles for Collaboration tools such as Wiki-Media and Confluence. As a matter fact the department I work for has started to use more and more group collaboration tools. After, watching the first couple of classes it occurred to me that some of the sources I use on a daily basis can be considered KMS, Digg for example. So for the rest of the quarter I am looking forward into gaining new information that I can turn into knowledge; which I can use to enhance my daily work and personal experiences. After all knowledge is power.