Tuesday, July 17, 2007

Learning Everyday

I found a great article about learning something new everyday which gives some great ideas on where to find a wealth of knowledge day in and day out. It is so easy today to go out and find information on just about any topic you can think of. The article provides information of a few RSS which would feed any one's hungry for knowledge they may be interested in. Learn everyday article!

Monday, July 16, 2007

It's who you know...

How about; who wants to know! I understand the benefits of living in a age where today I can go to amazon and have a home page chuck full of cool things that I would want to buy. Sure, its great having these new super systems, but does anyone stop and wonder where all that information about me is going, who has access to it, and when they have access to it. Yes, it would be great to have a new way to keep track of employee experience vs expertise. How deep are these systems going to be looking through my personal information? If I where to bring in a zip drive from home would my company be able to read through that as well. Where does my public life and private life come together? Are the benefits of these systems worth the invasion of privacy? Reading the CFO article raised these questions.

Pownce

I often find myself looking through tech. articles in my free time, alot of the time I share my findings with a group of friends. For example, just a few weeks ago a social network went live called Pownce. This web 2.0 application is brought to us by Kevin Rose and his team. After messing around with app for the past few weeks I begin to think about how far something like this can go. Pownce is used to send stuff back and forth between friends. My friends and I use it post interesting links and more often than not just to keep in touch. Of course there are far more benefits to an application like this. Being able to share knowledge quickly and reach a wide audience is a pretty neat tool.

Knowledge-Center Support

After reading through the KNOVA Article I find that KCS support would great for a service/support based company. Allowing for the support analyst to create the articles I feel is the best solution in to help creating a work environment that has increased zero touch resolution. I have a few questions; What kind of businesses today are practicing the KCS Solution and how do they motivate their employees to create articles to help build the KCS.